Have TV Questions? Ask a TV Technician
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-If you bring up the tv MENU using the buttons on the tv or the original Sony remote,
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you never replied with the needed information, so impossible to provide any sort of answer. You want to get an answer, reply back with the information I asked for:
If you bring up the tv MENU using the buttons on the tv or the original Sony remote, does the line affect the menu?
no problem, communication is key to the success of this process.
HOME button on the Sony remote
Is it possible the menu is very close in color to the line and it's just very hard to tell if the line is affecting the menu?
Try selecting another INPUT using the Sony remote (make note of the current Input so you can get back to it). When you go to another input, is the line still there?
Is the line horizontal or vertical?
Vertical is up and down, but you are saying the word "across" which sounds more like horizontal (left to right)....
Basically the tv needs repairs costing $300-$400. I can help you further if you want. Otherwise a repair shop is needed.
Just an in home diagnosis is usually at least $100 up front.
I'm sorry for the bad news. I do understand that finding out your tv needs expensive repairs is not pleasant but at least now you can make the most of your situation without high repair costs and long wait times. You saved a lot of time and money by coming here first.
Unless there is something else you can think of, please take a moment to submit at least a 3 star rating at the top of this page before you go.
Unfortunately, horizontal lines on any flat panel screen are "fatal". There is no fix, not even a tv repair shop can fix it. The tv screen has a manufacturer defect and the whole screen has to be replaced which costs more than a new tv. Your only hope is to contact Sony directly. Even though it is out of warranty, they have been known to offer some trade in value for another product.
At least you saved the $$ for calling a tv repair shop to your home.
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Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?