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Category: TV
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Model KDL 40EX400 - 2010 Mom states that picture and sound

Customer Question

model KDL 40EX400 - 2010
Mom states that picture and sound freezes then resumes seconds later. This repeats several times during the day. The cable company reinstall new cable from outside to the inside.
Can you assist?
Submitted: 3 months ago.
Category: TV
Expert:  Shahid replied 3 months ago.

Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.

- Is the TV hooked to cable box?

- Do you use cable box remote to change the channels?
Thanks.