Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) You don't need Wi Fi to get a picture. What is connected to the TV for sources (cable/SAT box, DVD, etc.)?
2) What exactly do you see on your TV screen when you power the set up?
3) Does the Sony welcome screen display and are you able to access the native MENU?
Let me know when you're able to see my reply.