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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I recently purchase a brand new emerson 50 inch LED hdtv

Customer Question

I recently purchase a brand new emerson 50 inch LED hdtv from Wal-Mart. I was watching tv one day and lost picture but have sound. What is the problem.
Model number LF501EM4 A
S/N DSAA1546190132
Submitted: 3 months ago.
Category: TV
Expert:  Jack replied 3 months ago.

Hi Sara , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 3 months ago.
Hi
Expert:  Jack replied 3 months ago.

Hello

Just happened to be looking up this morning , good timing

A few questions coming up and the first one before going into details would be ; how long now since you bought this tv ?

Expert:  Jack replied 3 months ago.

Is the screen just blank with some background light or completely dark like when the tv is off ?

Do you get even a brief blink of the screen when you first turn it on ?

Expert:  Jack replied 3 months ago.

Did you just want to say Hi Sara ? :)