Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) How is the set connected to "cable" specifically? Is there a Wowway Cable "Box" connected to the TV please?
2) If so, what type of connection is used from the cable box to the TV (HDMI, component video, etc.)?
3) Also if using a cable box, have you tried raising the volume on the box itself? Additionally, have you tried rebooting the box by pulling it's power cord for 10 seconds and then plugging it back in?
Try rebooting the cable box by unplugging it for 10 seconds and plugging it back in- let me know what happens.
What remote are you using- the cable remote or the TV remote? Or better yet, which remote was it you're using before when you could turn the TV up and then adjust with the cable remote?
Hi , I`m Jack , different tech. herePerhaps I can help you with this problem , let me know
Yes i can see the previous info but i don`t have the same questions as Aric
Now when you press the volume on the cable box remote , which volume goes up/down , is it the tv`s volume or cable box volume ?
You should be able to tell by the on screen volume bar , they would be different looking
Yes but does it belong to the tv or cable box that 0 to 100 ??
Is it the tv` s 0 to 100 or cable box`s
go to the tv and press the volume buttons directly on it , is it the same volume bar ?
Thats o.k you just answered , that remote is now programmed to operate the tv`s volume , thats why you get the same thing no matter which volume you use
Now it doesn`t operate the cable box volume any longer
It is the same cable box you had previously yes , they didn`t change it ?
Woway is your cable company or is that only internet ?
Do you have cable like cable tv or only internet ?
How do you mean he didn`t go into that room , i`m talking about the cable box that changes the channels so he had to be in the same room if he played with that and replaced the remote you said ?
Is there a name or model number on that cable box AND remote ?
How do you change channels ?
With the cable box remote , yes ?
Where do you point that remote , at the cable box
Never asked for a reboot , that was aric , i asked for the cable box remote number or cable box itself
I`m sorry but I will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
I`m back around if you would like to resume and i believe i have something for you but i will wait until you reply