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Sorry you are having trouble here, if you press the menu button of th sets own remote control does the menu come up please?
Are you referring to the sound coming from the TV itself or an audio system?
So just to repeat these two checks are so I can understand what is happening with the set
1 If you press the menu button of the sets own remote does the menu come up?
2 Do you have the sound for the tv coming from an audio system or home theater ?or does the sound come from the set itself?
Thanks let me know
Can you please let me know if you need anymore help please with the question you asked thanks