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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Internet connected, however, TV not working. Direct TV says

Customer Question

Internet connected, however, TV not working. Direct TV says no internet connected.
Submitted: 3 months ago.
Category: TV
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the make/model of the tv?
What specific problem are you having, what functions are not working?

Customer: replied 3 months ago.
Sanyo. Can't find model number.
Customer: replied 3 months ago.
TV turns on; no ; says no internet connection.
Expert:  Nathan replied 3 months ago.

Without the model number it is difficult to give you an accurate answer.

It should be printed on a sticker on the back of the tv.

What internet content are you trying to access, and how?
Trying to use netflix via the dtv box? A built in app on the tv itself?

Customer: replied 3 months ago.
Model No: DP32648-02. No netflex. Must be a built in app on tv intself; i don't know.
Customer: replied 3 months ago.
Message on TV screen: 281223 DVR
SWIM connected
Internet not connected
Customer: replied 3 months ago.
Trying to access TV.
Customer: replied 3 months ago.
Nathan, are you still with me?
Customer: replied 3 months ago.
Thank you!
Expert:  Nathan replied 3 months ago.

I"m sorry, please try to send just a single message as they can get lost in the queue.

The message you are getting indicates a fault with the box,

try unplugging power to the dtv box for 60+ seconds to reboot,

if no change you need to check that there is an ethernet connection from one of the dtv boxes to your router, or that it is properly configured to the wifi network if applicable.

Expert:  Nathan replied 3 months ago.

Do you need more help with this?