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Aric
Aric, Technician
Category: TV
Satisfied Customers: 43720
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Tv comes on then shuts off

Customer Question

Tv comes on then shuts off
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Roughly how old is the set and when did the problem occur (storms, power outages, etc.)?

2) Does anything show on the screen before the TV shuts off (Insignia welcome screen, etc.)?

Expert:  Aric replied 8 months ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Aric replied 8 months ago.

We often see these sets develop faults after a few years, and in most cases it requires replacement of a component (the Power Supply Board being the most common).

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 3 times, and please let me know what happens.