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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14085
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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New device screen keeps popping up I have a Mitsubishi 72"

Customer Question

New device screen keeps popping up I have a Mitsubishi 72"
model #wd-73640
Submitted: 6 months ago.
Category: TV
Expert:  Anthony_Infotech replied 6 months ago.

Hello

Welcome

Sorr y you are having trouble here, I am assuming you have re-booted the set?disconnected the set from wallpower wait 5 mins replug back in again?

Anthony

Customer: replied 6 months ago.
OK doing that now
Expert:  Anthony_Infotech replied 6 months ago.

OK let me know

Anthony

Customer: replied 6 months ago.
After I plug it in do you want me to turn I on tight away
Expert:  Anthony_Infotech replied 6 months ago.

Well so long as its cooled a bit but yes switch on lets see if that has done anything thanks

Customer: replied 6 months ago.
It hasn't been on all day so it's cool
Expert:  Anthony_Infotech replied 6 months ago.

OK plug in and fire it up let me know if you still get the message

Customer: replied 6 months ago.
Wow I turned it on and screen came up then it made a loud pop and went off
Expert:  Anthony_Infotech replied 6 months ago.

What are the lights doing now on the front of the set?sounds like your lamp just blew

Expert:  Anthony_Infotech replied 6 months ago.

Justanswer

Expert:  Anthony_Infotech replied 6 months ago.

Sorry for that let me know what the lights are doing on the front of the set thanks

Customer: replied 6 months ago.
Power light just blinking it won't come on at all
Expert:  Anthony_Infotech replied 6 months ago.

Sorry but that sounds like the lamp can you please take a look at it for me?

Customer: replied 6 months ago.
At the lamp?
Expert:  Anthony_Infotech replied 6 months ago.

Yes you heard a pop, lamp is only thing that will cause that pop really

Customer: replied 6 months ago.
How do that where is it located?
Expert:  Anthony_Infotech replied 6 months ago.

There is a door on the back of the set you take the screw out open the door and pull the lamp out

Expert:  Anthony_Infotech replied 6 months ago.

There may be a screw in lamp

Customer: replied 6 months ago.
Oh well thanks for your help but I have no one home to help me move the TV around can't finish the task again thanks for your help
Expert:  Anthony_Infotech replied 6 months ago.

You may have to unwind the screw as it may be wind up

Expert:  Anthony_Infotech replied 6 months ago.

OK no problem

If you need more help let me know

A positive rating is appreciated question is open for 30 days thanks

Anthony