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Hello, I'm Shahid. Sorry to hear that you're having trouble with this but I'll do my best to help.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thank you.
Thanks Renee for the info, very helpful.
Since the sound works fine with Bluray, laptop sources and problem only occurs when watch Hopper box input that confirms the Hopper box internal issue or it could be HDMI cable connecting the two things.
- Have you tried to switch/ exchange the HDMI cable, for example with bluray HDMI cable to see if it helps?- If problem persist, have you tried to reboot Hooper box by unplug it power cord from wall outlet for 5 minutes, replug back in and let it reboot then check sound output?
TV seems just fine as it works two other video sources. If problem persist then please ask your cable service company to replace the cable/ DVR box to resolve the problem. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page. Thank you.
- Do you get Hopper channels sound from TV internal speakers OR any sound system/ home theater is connected to get sound?
I'm out of ideas what is causing the issue, let me repost the question for other experts to have a look.
I'm opting out to repost the question.
Thanks for the picture
From those it almost looks like the part of the screen that looks normal (for the menu anyway) would be the bottom part an dthe top too bright and washed out .
Can you show me a regular tv screen ?
That is the picture menu and i cant read the items at the top but does your model have a BACKLIGHT/CELL LIGHT option ?