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Jack, Technician
Category: TV
Satisfied Customers: 9123
Experience:  40 years experience as audio,video repair and installation tech
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I have a Samung television, and the picture runs off the

Customer Question

I have a Samung television, and the picture runs off the screen. I have just connected up Apple TV, and the picture and words run off the screen. I have a remote control devise that seems to have some button for increasing and decreasing picture size, so picture doesn't run off screen, but I don't know what I am doing. Can you help
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hi , I`m Jack , I will be helping you today
Can you please send me a reply when you are ready to proceed ?

Anything else connected to this tv beside the apple tv ?
Also ,Can you please give me the tv`s model number written on the back cover ?

Customer: replied 8 months ago.
Hi: Im sorry. I will have to get help to move TV out in order to look at the back. I thought that the remote device with the button P.size would be the answer.
Expert:  Jack replied 8 months ago.

Yes it is the correct button but those Samsung do have different size options depending on the model .

Never mind the model for now then

Are you able to find a size that will give you a full screen (within the screen) picture if you press it repeatedly ?

Normally the 16:9 or JUST or FULL aspect ratio of the tv will do it , specifically the 16:9 but I don't know if your model has that

Can you see that 16:9 aspect ratio when you press the Psize repeatedly ?

Expert:  Jack replied 8 months ago.

Do you have anything else or just the apple tv box connected to this tv ?