How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a sony bravia 52inch tv. (5100) you turn it on & it

Customer Question

I have a sony bravia 52inch tv. (5100) you turn it on & it comes on but has a black screen.
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: 10
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: I don't know. I got it from my son.
JA: Anything else you want the TV expert to know before I connect you?
Customer: That is all I kNOW
Submitted: 10 months ago.
Category: TV
Expert:  Louie replied 10 months ago.

Hi William and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Sony; something like a KDL-52W5100 or a KDL-52V5100.