Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Please double check that model number as it's one or possibly two digits off.
Thank you- taking a look now.
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You said you tried to go to the menu to "channel setup" and tried through there. How far exactly did you get and where did you get stuck please?
Thanks for the reply. Yes there is, it's in the Digital MENU outlined on page 30 of the owner's manual at the link below and it shows you how to scan for "Digital Channels" (which is what you need to use when using an antenna):
Specifically you enter the Digital MENU----->Digital Channels---->Auto Scan and then press OK.
Are you looking in the manual page that I referred to? It shows you exactly how to get there?
Refer to page 30 and review that page, or are you saying your TV does not have the same MENU?
Okay that means your antenna is not pulling in any stations. That can be due to the antenna simply not being strong enough to pull in local stations, the area you're in not having good coverage/proximity to the towers, or the digital tuner in the TV having failed. Have you checked the antenna locator site to see if you are even in a good location to use a digital antenna yet? If not, please review the link below and check. Let me know what you find:
Appears they're down right now. Please give me a minute to locate another site that does the same thing.
The site below is the FCC site. Please check it and also see they recommend an above ground, rooftop mounted antenna for best results:
Okay then this either means you have a weak/lesser cost antenna, that is not in a good location, or you have a failed TV tuner. There are antennas from $10 up to $400- and I have no way of knowing what antenna you have?
They make several- and generally are not viewed as being decent quality in the field. Here's the thing, if you're confident it's not the antenna causing the issue- then this means your TV's tuner is faulty, and as a workaround- to get this running, you will need to purchase an external DTV converter box to connect the antenna to and then connect the box to the TV's AV Input jacks. Best Buy sells those for around $50 and they are also available at the link below:
Other than that, I'm sorry for the bad news and wish there were a quick fix.
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