How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have Panasonic tv -model #CT-36HX41E. My Problem is that

Customer Question

I have Panasonic tv -model #CT-36HX41E. My Problem is that the tv will play perfectly for five minutes and then cut off. the problem gave no advance warning that something was wrong. The set is plugged into a surge protector. After the set goes off, I have to turn off the surge protector for five or ten minutes, then restart the tv. I believe the surge protector is ok because I have clock also plugged into the protector and its ok. Can you tell me if the television is fixable?
Submitted: 2 months ago.
Category: TV
Expert:  Louie replied 2 months ago.

Hi Al and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, have you tried unplugging the Panasonic for an extended period of time? And then plugging back in into a different outlet (not the surge protector for test purposes) ?