Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the model number off of the back of the Sharp?
2) Whom is your cable provider and what is the brand and model off of the front of the box (for example: Explorer 4340HD)?
3) Have you actually REBOOTED your cable box yet? Not by shutting it off, but by pulling it's power cord from the wall for 10 seconds and plugging it back in? If not, please give that a try and let me know what happens.
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Okay, when using a cable box, the CC function is actually a native function of the box itself and not your TV. When did the function appear, were you trying to activate it or did it just randomly appear on the TV screen?
With the TV on, turn off just the cable box with the remote. Select "Menu" and then enable CC.
Using the cable box remote it does not shut off??
If so then that means you have a defective cable box, and your next step would be to contact Comcast and request they replace the box, since it does not function as it should from it's remote and the only way to disable CC is with the box off and using their remote as indicated above.
That is not normal. Your next step would be to contact Comcast and request they replace the box, since it does not function as it should from it's remote and the only way to disable CC is with the box off and using their remote as indicated above.
They own the equipment and the steps above are right from their website. If they do not work it is Comcast's responsibility to replace the equipment. There isn't anything you can do on a user level.
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They don't specify if that will work or not. It's worth a try. Shut the box off (leave the TV ON)- Select "Menu" and then enable CC.
Then again- you will need to contact Comcast as they OWN the equipment and the steps from their own website do not work. Simply call the number on your bill. The issue is with their box not with the TV.