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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9331
Experience:  40 years experience as audio,video repair and installation tech
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I have no sound after disconnecting cable, A week, None, No

Customer Question

I have no sound after disconnecting cable
JA: How long has this been going on?
Customer: A week
JA: What troubleshooting have you tried?
Customer: None
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanks
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack , i will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 10 months ago.
Hello jack I'm ready
Customer: replied 10 months ago.
Call please434/579/4230
Customer: replied 10 months ago.
No thanks we can type
Expert:  Jack replied 10 months ago.

No quite ready myself , missing info here like the model number(s) of the equipment in question and which cable are you talking about.

Can`t call you just like that , it has to be done through the website , either send me the offer or I will send it to you

Expert:  Jack replied 10 months ago.

By the way if you received a phone offer it was automated from the web site ,not from me

Expert:  Jack replied 10 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 10 months ago.
Dvd player
Expert:  Jack replied 10 months ago.

Is that all ?

Which cable did you unplug , HDMI ?

Customer: replied 10 months ago.
Expert:  Jack replied 10 months ago.

O.k and now you have picture but no sound ?

Expert:  Jack replied 10 months ago.

Model numbers please , dvd and tv ?

Customer: replied 10 months ago.
DVDs player-dp132
Customer: replied 10 months ago.
Tv m40023253
Expert:  Jack replied 10 months ago.

dvd player is fine but this is not a TV's model number , what is the brand name

Customer: replied 10 months ago.
Sorry tv model elef408-le40g36y
Expert:  Jack replied 10 months ago.

No problem , now play a dvd then on the dvd`s remote press AUDIO and check the channel it is on and perhaps try another audio channel

Expert:  Jack replied 10 months ago.

This player does not have HDMI , only analog composite red/white/yellow outputs at the rear

Customer: replied 10 months ago.
is that why there's no sound?
Expert:  Jack replied 10 months ago.

How many cables are coming out of the dvd right now ?

Expert:  Jack replied 10 months ago.

This is where the dvd`s 3 cables need to be connected on the tv ,click the link below;

Expert:  Jack replied 10 months ago.

Do you have 3 cables connected on the dvd ?

1 video (yellow) and two audio ((red/white) ?