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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our 40" Samsung tv has been shutting down intermittently at

Customer Question

our 40" Samsung tv has been shutting down intermittently at 1st. Now it will come on for a couple min. then shut down. You can here it chime from time to time, but the screen is black no sound or picture
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Samsung and 3yrs old
JA: What troubleshooting have you tried?
Customer: checked voltage its at 120, switched outlets
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the full model number off of the back of the Samsung?

2) When did the issue occur- were there any storms, or power outages?

3) Does the set chime by itself after it shuts down, or only after you press the power button on the remote, or the TV itself?

Expert:  Aric replied 2 months ago.

Please let me know if you're able to see my reply.