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Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Is the screen just blank with some background light or completely dark like when the tv is off ?Also ,Can you please give me the tv`s model number written on the back cover ?
Never got notified of your phone request .
Anyway , glad you found the problem but sorry but I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.
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