How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Hooked to cable dvr no picture only blue screen. no sound.

Customer Question

hooked to cable dvr no picture only blue screen. no sound.
JA: How long has this been going on?
Customer: just today. when tv was turned on this morning.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: mitsubishi WD-60735. no previous problems.
JA: What troubleshooting have you tried?
Customer: called cable company. they did reset. also put other cable box from ohter working tv on and it did same thing.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Anthony_Infotech replied 10 months ago.

Hello

Welcome

During the fault condition if you press the menu button of the sets own remote control does the menu come up please?

Anthony

Customer: replied 10 months ago.
no
Expert:  Anthony_Infotech replied 10 months ago.

Have you rebooted the set?unplug from wallpower wait 5 mins replug back in again?if not please do that let me know the results thank you

Anthony