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Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you, Susan.
Could you give me the full model number of the tv, please?
Do you get an error message?Is the tv completely unresponsive?
Yes that is the number.
So on the sony remote (the "big" one, not the touchpad/mouse type one), press the blue HOME button, then the red Netflix button, and let me know what happens.
Do you need help with this, Susan?
Susan, the original question:
My beautiful 80" Sony tv will not let me get into netflix or other sites. I have changed batteries in the remote but get no response-please help! Thank you.Susan Moy
came from you.
I replied back asking you for some additional information, I need to communicate back and forth with you to reach a resolution.
Again, please press the blue HOME button, then the red Netflix button, and let me know what happens.
Susan, I assure you I did not initiate this query, it is showing under your account and posted as you.
If you did so accidentally, have forgotten about it, or no longer need help, then you would request to cancel that from the help page.