Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What do you mean you have DirecTv but are still connected to ATT?
2) What is the model number off of the back of the TV?
3) What are you trying to playback recorded shows on- the DirecTv box or an ATT box?
Please elaborate as the question is somewhat hard to interpret.
Hello, I see that ATT recently acquired DirecTv so that is what you're referring to.
What I need to know is if you recently had a new box installed since you switched over to DirecTv?