How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Samsung HD 55 inch Smart TV and we have 1 line

Customer Question

I have a Samsung HD 55 inch Smart TV and we have 1 line running across the top of the screen where it is like the LED's are not functioning correctly. Is this something that could be an easy fix?
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Also ,Can you please give me the tv`s model number written on the back cover ?

Customer: replied 6 months ago.
I'm not at home right now so no I can't but I could easily contact you via phone when I get home? Would that be okay?
Customer: replied 6 months ago.
Or better yet - can you call me after 5 p.m. today at(###) ###-####
Expert:  Jack replied 6 months ago.

No problem about the model number if you can confirm that it is indeed a LCD/LED tv ?

Wanted the model number to confirm that .

If you want to call home though i would have a question.

If you open the tv`s own menu , does it cover that line or it shows over the menu as well ?

I could call you but it has to be done through the website and that cost $26 , sorry ,not my rules as i am an independent tech. but i have to abide byt the website`s

Expert:  Jack replied 6 months ago.

Just tell me about the menu and i`ll tell you what i think