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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sound keeps going on and off, we have to hit the bottom of

Customer Question

Sound keeps going on and off, we have to hit the bottom of it to make the sound come on
JA: How long has this been going on?
Customer: for a couple of months
JA: What troubleshooting have you tried?
Customer: tried getting a new cable box, trying the suggestions on this page.
JA: What is the exact make and model of your tv? And how long has this been an issue?
Customer: Motorola,,its a flat screen HD, that's all I know
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the make/model of the tv? It will be printed on a sticker on the back of the tv.

Do you have sound issues with any other input device, such as a dvd player, game, apps, etc?

Customer: replied 2 months ago.
one dvd player, motorola
Expert:  Nathan replied 2 months ago.

I need specific details, please.

What is the make/model of the tv?
Does the sound problem happen on dvd also, or just with the cable box?