How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The dvd is not restoring when it gose in, Two days, Turn it

Customer Question

The dvd is not restoring when it gose in
JA: How long has this been going on?
Customer: Two days
JA: What troubleshooting have you tried?
Customer: Turn it off And on and it wont respond to it
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Thank u
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the brand and model of the DVD player in question?

2) Roughly how old is it and when did the problem occur?

3) What do you mean exactly by "restoring", do you mean it's not playing, or something else?

Customer: replied 2 months ago.
It's a rca DVD comdo 1year two day a go I put a DVD in and it does not read them it say no disc when it's one in there
Expert:  Aric replied 2 months ago.

Can you please get me the model number off of the back of the set?

Expert:  Aric replied 2 months ago.

I'm sorry, I cannot take a phone call. That offer is not sent by me, but rather by the site. Another Expert may accept it however. Please reply back to the info requested here to proceed with me on this.

Customer: replied 2 months ago.
Expert:  Aric replied 2 months ago.

I'm sorry, but I will need to opt out of the question. It is now open for other experts to view and assist.

Expert:  Thomas replied 2 months ago.

Hi! My name is ***** ***** I'm happy to help!

Have you tried more that one DVD? Will it play a music CD?