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Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the model number off of the back off the Sceptre?
2) Roughly how old is the set and when did the issue occur?
3) Will the set play the disc, only not eject it?
I was just wondering if you needed assistance here?
Okay that model number comes up as not valid, can you check again please? It should be much shorter than that.