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Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
I would also require the tv`s model number on the back cover please ?
Yes , I need time to type and research , secretary is out for the day
This is a 14 years old crt /tube tv
Not much you can do beside pulling out the power cord 10 minutes and try it again
You got a 14 years old busted tv , how do you figure I can help from where I`m sitting beside saying return it if you can , its not even worth calling a repairman
not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech.