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I am sorry you are having problems here if you press the menu button of the sets own remote control is the line OVER the menu display please?
OK last question how old is the set please?
I am sorry I cant take a phone call right now ,let me know how old the set is please by texting thank you
How old is the set?
Sir\madam this is the forth time of me asking how old the set is could you please let me know so we can move on?
If for some reason you dont understand this request let me know