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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung TV goes black after a couple of minutes. Has sound

Customer Question

Samsung TV goes black after a couple of minutes. Has sound and will work again if you turn on and off.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: About 4 years. Have not unplugged it.
JA: What troubleshooting have you tried?
Customer: Got in and checked the settings to make sure no one played with them. Disconnected the cable box and reseated the USB cords.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: None at this time.
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Could you please provide me with the model number of the tv?

Does this happen on all sources/inputs?
Can you see the samsung menu screens at all?

Thank you,

Nathan

Expert:  Nathan replied 5 months ago.

Do you need help with this?