How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The led light remains red whether I use the remote or the

Customer Question

the led light remains red whether I use the remote or the power button. If I unplugged it it will come on. However this is occurs more often and I have to unplug more than one time. The tv is a westinghouse DW50F1Y1
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Westinghouse DW50F1Y1 3 to 4 years old
JA: What troubleshooting have you tried?
Customer: none
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.

Expert:  Shahid replied 2 months ago.

- Was there any storm in area that caused this problem in TV?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
I am ready
Expert:  Shahid replied 2 months ago.

OK, does power light respond even for a second when push power button on TV or its remote?

Customer: replied 2 months ago.
no,only after I unplug and plug back in