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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My carrier is Apple. I cannot get connectivity for the

Customer Question

My carrier is Apple. I cannot get connectivity for the Internet on my Samsung TV.
Apple suggested I contact you..
Submitted: 4 months ago.
Category: TV
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

How is the TV connected to the network? (wirelessly or with a network cable)

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 4 months ago.

Hello again,

May I ask, if you need help with this any longer?

- Jason

Customer: replied 4 months ago.
I am wireless
Expert:  Jason Jones replied 4 months ago.

When you attempt to connect the TV to the wireless signal, what happens? On the TV, go to Menu/Settings > Newtork > Wireless. And then choose to connect to the signal.

Customer: replied 4 months ago.
That is the answer to your question
Expert:  Jason Jones replied 4 months ago.

I don't understand what you are saying.

Customer: replied 4 months ago.
It asks me to press Souce. That comes up HDMI1
Customer: replied 4 months ago.
Comcast HDMI1
Expert:  Jason Jones replied 4 months ago.

What asks you to press Source? You don't have to press Source. Are you trying to connect your TV to the Internet or are you trying to connect your Comcast box to the Internet?

Customer: replied 4 months ago.
I'm trying to connect to the internet. Under settings it asks if it is wireless
Expert:  Jason Jones replied 4 months ago.

Okay. Choose Wireless, then connect to the wireless signal, and enter the wireless password.

Were you able to do that?

Customer: replied 4 months ago.
I click on tools on the hand held then network settings. It asks if I am wireless and its checking the network connection
It came back to the same question
Customer: replied 4 months ago.
That's all that happens
Expert:  Jason Jones replied 4 months ago.

What? It came back to what question?

Customer: replied 4 months ago.
If I was wireless or connected
Customer: replied 4 months ago.
or wired
Customer: replied 4 months ago.
It worked 3 days ago, then it said I wasn't connected to the internet
Expert:  Jason Jones replied 4 months ago.

Okay. I don't know where in the configuration you are. GO TO settings. Then go to Network. Then go to Wifi. Then connect. Do that, please.

Customer: replied 4 months ago.
How do I get to the settings you mentioned
Expert:  Jason Jones replied 4 months ago.

Press the Settings button to get there. If you don't have a settings button, press MENU.

Customer: replied 4 months ago.
WIF direct isn't available. There isn't just wifi
Expert:  Jason Jones replied 4 months ago.

Has the tv ever been connected wirelessly before?

Customer: replied 4 months ago.
I moved from Seattle to Chula Vista CA. in Dec. It has been wireless since the 1st of Dec
Customer: replied 4 months ago.
The other tv's in the house all have the internet
Expert:  Jason Jones replied 4 months ago.

What is the brand and model name of your TV?

Customer: replied 4 months ago.
It is a Samsung Smart TV - #UN32J5500
Expert:  Jason Jones replied 4 months ago.

On your TV remote, go to Menu, Settings, Network
Next select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK

After that is complete, test if you can access the Internet or not.

Customer: replied 4 months ago.
It doesn't show settings
Expert:  Jason Jones replied 4 months ago.

After you press MENU, what do you see?

Customer: replied 4 months ago.
picture, sound, network, smart hub, system, support
Expert:  Jason Jones replied 4 months ago.

Okay. Choose Network.

Customer: replied 4 months ago.
Network status, network settings, multi media device mgr, device name
Expert:  Jason Jones replied 4 months ago.

select Network Settings, Start, IP Settings
Then select DNS mode and make sure the green check is on "manual"
Enter 8 8 8 8 and OK

After that is complete, test if you can access the Internet or not.

Customer: replied 4 months ago.
thes are the choices.next to device name is #UN32J5500
Expert:  Jason Jones replied 4 months ago.

It only gives you one option?

Customer: replied 4 months ago.
I just received what you previously sent
Expert:  Jason Jones replied 4 months ago.

Okay, thank you.

Customer: replied 4 months ago.
When I select Network settings it asks how I connect to internet - wired or wireless
Expert:  Jason Jones replied 4 months ago.

It doesn't give you the option of "Start" or "IP Settings"?

Customer: replied 4 months ago.
no
Expert:  Jason Jones replied 4 months ago.

The wireless adapter in the TV may have failed. Is it possible for you to plug the TV into the modem/router with a Network cable?

Customer: replied 4 months ago.
That's all downstairs
Expert:  Jason Jones replied 4 months ago.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Customer: replied 4 months ago.
Thank you for your time. I purchased the TV at Best Buy. I could take it back there
Customer: replied 4 months ago.
Is any one going to continue today. I have already been charged $34 that I didn't agree to