Have TV Questions? Ask a TV Technician
Hello,I am the person that will be helping you today.
How is the TV connected to the network? (wirelessly or with a network cable)
I will be standing by, looking forward to your response.
May I ask, if you need help with this any longer?
When you attempt to connect the TV to the wireless signal, what happens? On the TV, go to Menu/Settings > Newtork > Wireless. And then choose to connect to the signal.
I don't understand what you are saying.
What asks you to press Source? You don't have to press Source. Are you trying to connect your TV to the Internet or are you trying to connect your Comcast box to the Internet?
Okay. Choose Wireless, then connect to the wireless signal, and enter the wireless password.
Were you able to do that?
What? It came back to what question?
Okay. I don't know where in the configuration you are. GO TO settings. Then go to Network. Then go to Wifi. Then connect. Do that, please.
Press the Settings button to get there. If you don't have a settings button, press MENU.
Has the tv ever been connected wirelessly before?
What is the brand and model name of your TV?
On your TV remote, go to Menu, Settings, NetworkNext select Network Settings, Start, IP SettingsThen select DNS mode and make sure the green check is on "manual"Enter 8 8 8 8 and OK
After that is complete, test if you can access the Internet or not.
After you press MENU, what do you see?
Okay. Choose Network.
select Network Settings, Start, IP SettingsThen select DNS mode and make sure the green check is on "manual"Enter 8 8 8 8 and OK
It only gives you one option?
Okay, thank you.
It doesn't give you the option of "Start" or "IP Settings"?
The wireless adapter in the TV may have failed. Is it possible for you to plug the TV into the modem/router with a Network cable?
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.