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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you not get audio through any source/input (cable/satellite, dvd, game, apps, etc)?
Can you recheck the denon model, it should start with AVR (al24 is a feature), and let me know the model of the pioneer also?Can you see any of the pioneer input or menu/settings screens at all?
How is the denon connected to the pioneer (hdmi, red/green/blue, etc?
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