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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My vizio tv will not turn off- by remote or manually, 2 yrs,

Customer Question

my vizio tv will not turn off- by remote or manually
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 2 yrs
JA: What troubleshooting have you tried?
Customer: i'm looking for my paperwork for model#
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Had no problem until this evening-- was watching netflix right before this issue.
Submitted: 10 months ago.
Category: TV
Expert:  Louie replied 10 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back when able with the complete model number of the Vizio.

Customer: replied 10 months ago.
Vizio M601d-A3
Expert:  Louie replied 10 months ago.

Appreciate the additional information.

Was there any recent firmware update on the TV?

Customer: replied 10 months ago.
Not recent. Maybe 30-60 days ago
Expert:  Louie replied 10 months ago.

Have you tried (temporarily) disconnecting the Vizio's Internet connections and thereafter try the turning Off again?