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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My vizio tv will not turn off- by remote or manually, 2 yrs,

Customer Question

my vizio tv will not turn off- by remote or manually
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: 2 yrs
JA: What troubleshooting have you tried?
Customer: i'm looking for my paperwork for model#
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Had no problem until this evening-- was watching netflix right before this issue.
Submitted: 2 months ago.
Category: TV
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back when able with the complete model number of the Vizio.

Customer: replied 2 months ago.
Vizio M601d-A3
Expert:  Louie replied 2 months ago.

Appreciate the additional information.

Was there any recent firmware update on the TV?

Customer: replied 2 months ago.
Not recent. Maybe 30-60 days ago
Expert:  Louie replied 2 months ago.

Have you tried (temporarily) disconnecting the Vizio's Internet connections and thereafter try the turning Off again?