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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 65X930D .. if the room is dark and the movie is

Customer Question

I have a 65X930D .. if the room is dark and the movie is playing has a dark scene . the tv fades gray to black on the borders and picture. any fix to that?
Submitted: 10 months ago.
Category: TV
Expert:  Mike G. replied 10 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-How long have you had the tv?

-When did this issue start happening? Since day 1? or just recently? or?

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Customer: replied 10 months ago.
Ive had the tv for about 3 months...
just started noticing it on movies with dark images.. now i notice on all unlit scenes...
Expert:  Mike G. replied 10 months ago.

Sorry but the manuals that Sony provides for this model tv are not detailed enough for me to assist you further. Best of luck.

Customer: replied 10 months ago.
Do I get a refund??