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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 65X930D .. if the room is dark and the movie is

Customer Question

I have a 65X930D .. if the room is dark and the movie is playing has a dark scene . the tv fades gray to black on the borders and picture. any fix to that?
Submitted: 8 months ago.
Category: TV
Expert:  Mike G. replied 8 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-How long have you had the tv?

-When did this issue start happening? Since day 1? or just recently? or?

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Customer: replied 8 months ago.
Ive had the tv for about 3 months...
just started noticing it on movies with dark images.. now i notice on all unlit scenes...
Expert:  Mike G. replied 8 months ago.

Sorry but the manuals that Sony provides for this model tv are not detailed enough for me to assist you further. Best of luck.

Customer: replied 8 months ago.
Do I get a refund??