Facing TV Problems? Ask a TV Technician.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.Thanks.
1- Could you please get me the model number written on back of TV?2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
OK, is the TV still connected to computer/ laptop through RGB input?
OK, what kind of cord runs between TV and laptop?Is it HDMI or VGA cable?
Yes, I'm here with you, typing a reply takes bit time.
OK, have you checked the second/ external monitor output is enabled in laptop?
Find monitor icon on a F key (may be F4 or F5 etc), push it followed by Fn key on laptop to enable second monitor output while TV is On.
Does picture appear on TV?
Sorry about delayed reply, I was away from computer.
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