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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am using TV as a monitor. When I turn it on I see no RGB

Customer Question

I am using TV as a monitor. When I turn it on I see no RGB signal.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: i bought it about one month ago
JA: What troubleshooting have you tried?
Customer: the box says vizio 24" D-Series
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I was told to "Hold down the Input button on the side (or back ) of the tv WITHOUT using the power button first. After a few seconds, the tv will power on, and you will see the input menu displayed. Quickly push the "channel up" or "channel down" button to select a different input." but this did not work for me.
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. Please reply back when you're ready to proceed.
Thanks.

Expert:  Shahid replied 4 months ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 4 months ago.
Model Vizio D24-D1
Expert:  Shahid replied 4 months ago.

OK, is the TV still connected to computer/ laptop through RGB input?

Customer: replied 4 months ago.
I am using the TV as a monitor to my laptop as a second screen
Customer: replied 4 months ago.
are you there?
Expert:  Shahid replied 4 months ago.

OK, what kind of cord runs between TV and laptop?
Is it HDMI or VGA cable?

Customer: replied 4 months ago.
VGA cable
Expert:  Shahid replied 4 months ago.

Yes, I'm here with you, typing a reply takes bit time.

Expert:  Shahid replied 4 months ago.

OK, have you checked the second/ external monitor output is enabled in laptop?

Customer: replied 4 months ago.
i have no clue what that even means.
Expert:  Shahid replied 4 months ago.

Find monitor icon on a F key (may be F4 or F5 etc), push it followed by Fn key on laptop to enable second monitor output while TV is On.

Does picture appear on TV?

Customer: replied 4 months ago.
what does monitor key look like?
Customer: replied 4 months ago.
my F4 has what looks like a moon, F5 is wireless icon, F6 looks like a camera
Customer: replied 4 months ago.
are you multi tasking or just working with me?
Customer: replied 4 months ago.
I am done. I want my $5 back.
Expert:  Shahid replied 4 months ago.

Sorry about delayed reply, I was away from computer.

Expert:  Shahid replied 4 months ago.

Please contact customer service through link on main page for any billing issue.

Thanks.