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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the TV.
...and the model number please?
Yes please as for some reason, the PLD40A45RQ is reported back as a non-valid RCA product.
My participation is strictly limited to technical, repair and/or installation issues.
On billing & payment concerns, contact Customer Service to have this taken cared of prior to any / all other interactions.
Let's try again with the correct model number please.
Have you tried changing the Aspect Ratio?
Great! Good to hear that the issue has been resolved, congratulations.