How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My mom pushed a button on the settings and pic went red but

Customer Question

my mom pushed a button on the settings and pic went red but sound works
JA: How long has this been going on?
Customer: not too long just within the last 30 mins
JA: What troubleshooting have you tried?
Customer: to; push the same button she pushed and hold the power button for 3 seconds
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: under sounds audio pnly
Submitted: 6 months ago.
Category: TV
Expert:  Louie replied 6 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the TV.

Customer: replied 6 months ago.
Expert:  Louie replied 6 months ago.

...and the model number please?

Customer: replied 6 months ago.
PLD40A45RQ RCA FLAT SCREEN HDTV
Customer: replied 6 months ago.
HANG ON
Expert:  Louie replied 6 months ago.

Yes please as for some reason, the PLD40A45RQ is reported back as a non-valid RCA product.

Customer: replied 6 months ago.
I REALLY DONT HAVE THE MONEY
Expert:  Louie replied 6 months ago.

My participation is strictly limited to technical, repair and/or installation issues.

On billing & payment concerns, contact Customer Service to have this taken cared of prior to any / all other interactions.

Customer: replied 6 months ago.
PLEASE HELP ME
Expert:  Louie replied 6 months ago.

Let's try again with the correct model number please.

Customer: replied 6 months ago.
PLD40A45RQ
Customer: replied 6 months ago.
I GOT A PICTURE NOW BUT ITS A NOT FULL SCREEN
Customer: replied 6 months ago.
HELLO?????
Expert:  Louie replied 6 months ago.

Have you tried changing the Aspect Ratio?

Customer: replied 6 months ago.
HOW DO I DO THAT
Customer: replied 6 months ago.
NEVER MIND WE FINALLY FIXED IT TY FOR YOUR HELP
Expert:  Louie replied 6 months ago.

Great! Good to hear that the issue has been resolved, congratulations.