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Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 15819
Experience:  Several years of troubleshooting.
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My 50' SMART TV in one room will not turn on THE apps. like

Customer Question

My 50' SMART TV in one room will not turn on THE apps. like Netflix, etc, they don't even show up the boxes I would use to pick the box. The box on topp of screen shows the set is online but all I get is grey boxes. I have another tv in bedroom (samsung) that is connecting fine. Is there something on the TV I should check?
Submitted: 11 months ago.
Category: TV
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

When this occurs, it is an indication that the software is faulting. You can resolve this by performing a cold reset of the TV. You may cold reset it by unplugging the power to the TV for 2 minutes, plugging it back in, and turning it on. Did that help at all?

I will be standing by, looking forward to your response.

Thank you,