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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have red lines from left to right, just started, I

Customer Question

I have red lines from left to right
JA: How long has this been going on?
Customer: just started
JA: What troubleshooting have you tried?
Customer: I unplugged everything to reboot
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the model number off of the back of the TV (or at least the brand and size)?

2) How old is the set roughly?

3) How many red lines, what thickness are they and can you see programming behind the lines?

4) If you grab the original TV remote (or use the buttons on the TV itself), and press MENU- does the MENU appear OVER those lines?

Expert:  Aric replied 2 months ago.

Let me know when you're able to see my reply and we can proceed.