Have TV Questions? Ask a TV Technician
Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;Also ,Can you please give me the tv`s model number written on the back cover ?
Sorry , was out for the day when you replied last night .
Thanks for the model number and let me know when you are ready to resume.
Question ; If you open the tv`s own menu , does it cover that line or you can still see it over the menu ?
O.k then i`m sorry to say but this points to a defective lcd panel .
Anytime you have horizontal lines , shadows or blobs /spots etc. on a lcd tv and it shows over the menu then it is a sure sign of a defective panel.As a rule of thumb the LCD panel cost around 80% of the original cost of the tv and then it has to be stripped down and rebuilt around the new panel and then again that is if you can find a new panel.When under warranty most companies will replace the tv , not the panel.Sorry to say but this makes the tv practically un-repairable due to the high cost and again that is even if you could find a replacement panel
Sorry to be the bearer of bad news today but i`d rather tell you straight and spare you a waste of time and money.
Let me know if you have other questions and if not then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .Also note that it will not close this post , you can come back here at any time if you need further info or help . Thank you
Much welcome and PLEASE DO NOT forget to rate so i can get compensated for my time helping you.