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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv internet is not loading all it says is starting and

Customer Question

My tv internet is not loading all it says is starting and nothing happenes what do I do?
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the tv?
What specific error/message are you getting?

Customer: replied 11 months ago.
It's the Unc9000 3D tv so when I press the Internet tv button all it says is starting ten nothing happenes
Expert:  Nathan replied 11 months ago.

Do you have it connected to wifi, or wired ethernet?
Did this work previously?

Customer: replied 11 months ago.
Wireless
Expert:  Nathan replied 11 months ago.

Did the internet apps work previously?
Have you ever updated the firmware?

If you go into the wifi settings, does it show as connected?

Customer: replied 11 months ago.
it did I can't check it now because I just put my baby to sleep can u contact me tomorrow and I can try it will I talk to you?
Expert:  Nathan replied 11 months ago.

Yes you can reply back here when ready tomorrow.

Customer: replied 11 months ago.
Ok cool
Expert:  Nathan replied 11 months ago.

Thank you