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Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Could you please check that model number again ?
This one doesn`t bring up anything
Sorry , can`t find anything on that .
It is possibly a chinese model and that would explain why i can`t find info
It may also well be that there are no english language in this tv , it could be asian and the choices like mandarin , cantonese etc.
I`m sorry but i will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Hello,I am the person that will be helping you today.
I cannot find that model, please verify what the correct model is and report back.
I will be standing by, looking forward to your response.