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Louie, Technician
Category: TV
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Cannot get netflix

Customer Question

cannot get netflix
Submitted: 2 months ago.
Category: TV
Expert:  GeekGal replied 2 months ago.

Hi there! My name is***** would be my pleasure to assist you with this. Can you tell me a little more about the problem please? Are you getting a specific error message when you try to use Netflix?

If you can't connect to the Internet, you can use your tv's diagnostic utility to check possible causes.

1 Press HOME, then select>Network>Network Setup

2 Select View Network Status

3 Select Check Connection

Note: This may take several minutes. You cannot cancel the diagnostic after selecting "Check Connection"

Please give this a try and let me know the results.

If you are getting an error message relating to the password ***** Netflix, please let me know that as well.