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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Thanks I have vizio class smartcast 55 model D50u -d1 y

Customer Question

thanks I have vizio class smartcast 55 model D50u -d1 y D55u-d1 , when we try to watch video en youtube , the imagen is with shadows
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: es real new i bough 1 month ago its 4 K 55 inches smart cast
JA: What troubleshooting have you tried?
Customer: y tried downloding google cast , but no works
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: only 1 question if its posible the informacion in spanish, if no , it's no problem ok
Submitted: 4 months ago.
Category: TV
Expert:  Anthony_Infotech replied 4 months ago.

Hello

Welcome

Can you please get me the model number found on the back of the set or the owners manual?

Anthony

Customer: replied 4 months ago.
THE MODEL D50U- D1 Y D55U -D1