Have TV Questions? Ask a TV Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
Offhand these symptoms point to a mainboard failure in the TV- which generally requires replacement of the board. In this case, this is something I can help with you with.
However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up and operates normally. Try this procedure up to 3 times, and please let me know what happens.
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If you're still having the same problems this indicates a premature fault in the set's Mainboard, which unfortunately needs to be corrected by Vizio if the steps above do not work. In order to start a warranty repair ticket, you would need to contact Vizio using the number below:
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Technical Support via email at***@******.*** or via phone at 877 MY VIZIO(###) ###-####. The VIZIO Technical Support hours are 5:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and Sunday, Pacific Time.
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Do you need further assistance with this?
I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***