How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Only on Cable stations, sound goes off during Comericals or

Customer Question

Only on Cable stations, sound goes off during Comericals or when it goes back to program. Set must be turned off, then on again
JA: How long has this been going on?
Customer: About two years
JA: What troubleshooting have you tried?
Customer: Numerous Cable visits including changing cable DVD box Three times. TV repair Company wouldn't look at it
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Toshiba Reza 52LX177 About 6-8 years old.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, Sorry you're having problems. Offhand I need more info to help here:

1) Have you replaced your HDMI cable yet?

2) Does the issue happen with other sources- like a DVD player?

Expert:  Aric replied 4 months ago.

Please let me know when you can see my reply.