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Hi , I`m JackPerhaps I can help you with this problem
Right now you probably changed the input on the sony tv so with the sony remote look for either INPUT or TV/VIDEO and press that button repeatedly until the picture comes back
Let me know how that goes and then we`ll see about the sound problem
Please do not touch any of the wiring , the storm cannot affect them so they are fine now if they were before , this can be cleared but for now try to get the picture back with that input ,tv/video button
By the way if you received a $26 phone offer it was automated from the web site ,not from me .
Tried to accept it nonetheless and this is what I got , quote " Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation. "
Your CC company probably declined the charges
Let me know about the picture on the sony
Sorry but I have to go by the website rules cannot call you directly , this has to be done through the website
I don't know how we could deal with CC problem , I am not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .
Please use this link or phone number for these questions;http://ww2.justanswer.com/help 1.***-***-****
The sound problem is very likely the direct tv box that needs a reboot , pull out its power cord for a couple minutes and in the mean time set your tv to component 2 and watch the screen after you plug back the direct tv box power cord and turn it on .
Your direct tv box may have failed completely as well (picture and sound) after that storm
what do you mean sony remote problem , it doesn`t work ?
You are in tv mode and you direct tv box is in component 2 , set your tv there , yo must know how , you switch to the bose at times yes ??
Use the tv/video or input button , I repeat , you are in tv mode right now
O.k then that's you satellite box sending this ,
Its either gone defective or its LNB on the dish itself failed , nothing to do with the sony remote now , call direct tv
Or are you saying you cannot change the input on the tv ?
Great , how about the sound , is that back too ?
Do not touch the sony remote again , leave it there and reboot the box as I suggested , pull the power cord
If that doesn`t do it then you will need a new box , this one has failed during that storm
That's it then , sorry but I cannot fix hardware from where I am
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Let me know if you have other questions