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Nathan, Installer
Category: TV
Satisfied Customers: 19496
Experience:  Custom home theater installer, authorized dealer top brands.
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Our Panasonic Viera TV will not turn with either the TV or

Customer Question

Our Panasonic Viera TV will not turn with either the TV or remote power buttons. The red indicator light is blinking. I disconnected the power for 10 minutes and then replugged it back in. There was a clicking sound like when the TV turns on, but the red indicator light come back on blinking and neither power buttons still work. There was a electrical storm three nights ago, but the TV, cable are plugged into a large power surge protector.?????? This is the first time we have used the TV since the storm. Thank you.
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Sam.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc), which would be consistent with the storm you had.

This could also be the result of age related wear and tear; as a 2012 model tv, that type of failure wouldn’t be surprising, and plasma technology is now obsolete.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the $400 range.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,


Expert:  Nathan replied 2 months ago.

Do you need more help with this?