How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 11864
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Vizio e43-c2 no picture with screen

Customer Question

vizio e43-c2 no picture with white screen
Submitted: 8 months ago.
Category: TV
Expert:  Louie replied 8 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, was the Vizio E43-C2 moved, cleaned or worked on prior to this symptom of " picture with white screen..."

And is there still sound?

Customer: replied 8 months ago.
was working fine did not move, after what happened i can still change channel on cable box and i can hear audio.
Expert:  Louie replied 8 months ago.

I understand.

Have you tried unplugging the TV for an extended period of time? ...and then plugging back in into a different outlet?

These are the only easy user doable checks.

Customer: replied 8 months ago.
i already tried
Expert:  Louie replied 8 months ago.

Then it would be indicative of aninternal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Perhaps more importantly, would you be comfortable working on the inside circuitry? ...LIVE?

Customer: replied 8 months ago.
Expert:  Louie replied 8 months ago.

Great on the DIY!

Lay the TV face flat on a soft covered working table. Remove the back. Take and post back clear pictures of the circuit boards.

This would serve as a common reference.

Please click HERE.

Customer: replied 8 months ago.
Customer: replied 8 months ago.
hi did you get the pictures.
Expert:  Louie replied 8 months ago.

Appreciate the pictures.

We are interested with the small circuit board with flat/wide cables. With the TV unplugged, carefully inspect these flat cables and ensure that these are inserted fully.

In most instances, it would either be a flat cable issue (least likely but still possible) or this board has failed (most likely).

Please post back how things turned up and/or should additional information be needed.

Customer: replied 8 months ago.
still the same no picture i inspect the cable and the cable is connected properly.
Expert:  Louie replied 8 months ago.

Then proposed approach would be to replace this circuit board; the T-CON board.

Not only would this be the simplest approach, it would also serve as both an attempt of a fix and as a test by process of elimination.

Please post back how you would want to approach this and/or should additional information be needed.

Customer: replied 8 months ago.
i will replace the T-CON board.
Expert:  Louie replied 8 months ago.

Please inspect carefully the T-CON board as the Part Number may vary depending on revisions/versions.

The T-CON board is readily available as used, refurbished or pull-outs from 'donor' TVs.

These may be inquired from HERE and HERE among others.

Customer: replied 8 months ago.
thank you
Expert:  Louie replied 8 months ago.

Glad that the above information may serve your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).

Good luck and thank you too for the opportunity to be able to share the information.