Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number of the tv?If you press the volume up/down buttons on the tv itself does that change anything?Do you see the volume bar/indicator move at all, even if sound doesn't actually change?
I was simply asking some information for diagnostic purposes, they were not actually suggestions or answers given yet.
You would cancel from the help page, or if you prefer to continue let me know.Nathan