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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me where you're getting stuck?I could certainly help you with the computer part (downloading and transferring files), but I can't access your humax remotely.
Are you actually opening and decompressing the download to copy the actual file, rather than the package/shell?
We are all independent techs here, I'm happy to go through this further with you to check and verify everything, but I would want to be credited for my time regardless of the outcome, as if it still fails even after all the proper steps, that is outside either of our control. If that is not agreeable to you, then I'll opt out of the question and allow you to seek help elsewhere.
Thanks, ***** ***** nice day.