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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14084
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Can't get close caption off using Comcast remote, Recently

Customer Question

Can't get close caption off using Comcast remote
JA: How long has this been going on?
Customer: Recently after years of use with cable and xfinity
JA: What troubleshooting have you tried?
Customer: Menu on tv looking for a setting
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: SharpLC-26GA5U or LC 32GA5U I still have old remote where you use the cc button
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 7 months ago.
Category: TV
Expert:  Anthony_Infotech replied 7 months ago.



First the CC is generated by the box its not generated by the TV (unless you are seeing boxes with NO text in)so you need to focus on the BOX remote , so are you saying you are doing that but the CC wont disappear?even after cycling the CC button?


Expert:  Anthony_Infotech replied 7 months ago.

Let me know please thanks

If all is well i would appreciate if you would rate the answer 3 to 5 stars with the rating bar of stars usually at the top of the page thank you



Expert:  Anthony_Infotech replied 6 months ago.

Do you need any more help with this please?